REFUND POLICIES

1 ACCEPTANCE CONDITIONS FOR RETURNS/EXCHANGES

Although returns/exchanges are accepted within the first 14 days of distance purchases (as described above), returned goods will only be accepted if they meet the following conditions:

1.1. The returned item must be intact and without any marks/damage from use.

1.2. You must return the item along with its packaging, manuals, and pristine accessories.

1.3. Along with the returned item, you must provide the order number. In case of violation of any of these points, we cannot accept the return (and subsequent refund) or exchange.

1.4. In cases of returns due to simple withdrawal, not justified by faults, damages, poor quality, or any problem with the ordered items, the refund amount will only cover the items, deducting the shipping costs incurred for the order shipment. The shipping costs for return will not be refunded.

2 ITEMS NOT ACCEPTED FOR RETURNS/EXCHANGES

Unless there is a technical anomaly, there are items that, by their nature, cannot be accepted for returns/exchanges.

2.1. Exchanges or returns of headphones, headsets, batteries, consoles, video games, printers, CDs, DVDs, ink cartridges, consumables, software, and data storage media such as HD, SSD, SD, USB, and others are not accepted.

2.2. Exchanges or returns of laptops, mobile phones, smartphones, smartwatches, or tablets with broken, cut, or violated brand packaging seals are not accepted.

2.3. Returns of any products (damaged or under warranty) sent cash-on-delivery to our offices will not be accepted. Returns of products with opened packaging or other conditions that prevent their resale will not be accepted.

1 REFUND METHODS FOR RETURNS

Whenever possible, the refund will be made using the same payment method as the initial payment. In some cases, it may be done via bank transfer or PayPal. Yakhal Shop will refund the amount paid for the item within 8 business days after the technical verification of the product’s condition and compliance with the conditions described above (Point 1).

2 INITIATING THE RETURN/EXCHANGE PROCESS

To initiate the return/exchange process, simply contact Yakhal Shop via email at info@yakhal.shop mentioning the order number, the item, and the reason for the return. Subsequently, upon acceptance, you must send the item via CTT or carrier to the address provided.

Shipping Costs and Conditions

Shipping costs for product(s) under warranty are the customer’s responsibility. Damages caused during transportation to Yakhal Shop are the customer’s responsibility. The shipping costs for the repaired or replaced product(s) to the customer are borne by Yakhal Shop.

If the reported fault by the customer is not confirmed, the product(s) will be sent with shipping costs borne by the customer. If during the tests any intervention by the customer is found to invalidate the warranty, the product(s) will be sent with shipping costs borne by the customer.

If the customer cancels the order and has already made the payment, the amount will be refunded by bank transfer (except for payments by credit card and PayPal) within 8 business days after the refund request date.

In case of order cancellation already in distribution by the carrier, the customer must reject the order. This way, it will be returned to Yakhal Shop. Only the amount paid for the item (minus shipping costs) will be refunded. In case of product damage (or missing accessories) during delivery, the complaint must be reported to Yakhal Shop within a maximum of 24 hours for us to take appropriate action. After this period, no complaints will be accepted.

For warranty repairs, the product will be analyzed by our technical team, and if still covered by warranty, whenever possible, we will replace it with a new one or repair it. To do this, you must contact Yakhal Shop by email: info@yakhal.shop, informing the defective item. If there is no stock for replacement, the customer will have to wait for the repair of the item in question or stock replenishment.

We are not responsible for orders returned due to incorrect or insufficient address, or for non-existent PO boxes or other reasons preventing the agent from delivering the order or leaving a notice. We do not offer collection services. All returns must be made to Yakhal Shop’s headquarters via CTT or carriers. More information: info@yakhal.shop

DISPATCHED ORDERS:

We are not responsible for delays in the delivery of orders, once they have been shipped and are in the possession of carriers. The responsibility for meeting delivery dates lies solely with the carrier hired for delivery.

When purchasing any item on our site, the customer is also automatically the contractor of the delivery services. Any problems with delivery, such as delays, returns, delivery to the wrong address, or others, should be reported directly to the carrier.

Yakhal Shop will also file a complaint and/or request investigation with the carrier but cannot guarantee or assume the damages caused. No compensation, credit, or refund will be paid by Yakhal Shop in cases of extra expenses incurred, such as travel, fuel, tolls, loss of workdays waiting for delivery, etc.

NOTE:

Yakhal Shop is a serious company, with qualified professionals, and operates in full compliance with all Portuguese legislation standards. This is why it has been present for several years on various online platforms, with partnerships with major Portuguese and European e-commerce platforms, and with thousands of satisfied customers. The main values that guide us are:
*Honesty
*Trust
*Respect
*Commitment
*Love for others
*Flexibility
*Practical, quick, and efficient customer attention.

Principles that allow us to proudly state that throughout Yakhal Shop’s history, no customer has been harmed, nor has needed to take any external action to enforce their consumer rights.