SHIPPING POLICY

According to Decree Law No. 143/2001 of April 26 and Decree-Law 82/2008 of May 20, the customer has the right to terminate the contract within a maximum period of 14 days after its receipt. All orders are the sole responsibility of customers; returns of ordered products will only be accepted within 14 days after the order’s receipt date, as described in the legislation governing this sector. In cases of free Contract Termination, return shipping costs are borne by the consumer, as stipulated in paragraph 2 of article 13 of Decree-Law No. 24/2014, of February 14.

Shipping: Yakhal Shop offers various delivery methods so you can receive your orders conveniently and according to your preference. Registered or express shipping through GLS, DPD, CTT, or others.

Mainland Portugal, Spain (Peninsula):

• STANDARD: GLS Registered with Tracking 3-4 days*: According to weight starting from €5.90 (or free**)
• SMS 3-4 days: According to weight starting from €5.99
• *subject to stock confirmation in warehouse or supplier
• Portuguese and Spanish Islands:
• Heavy or large items:
• For islands (remote areas), the shipping cost may be adjusted according to location, type of item, and weight. The customer can request a quote before placing the order, or if payment has already been made, the actual amount will be informed for the difference to be paid.
• For heavy items or those that exceed 10kg when combined or large dimensions, the shipping cost may be adjusted according to location, type of item, and weight. The customer can request a quote before placing the order, or if payment has already been made, the actual amount will be informed for the difference to be paid.
• Other locations upon request!
• Yakhal Shop reserves the right to cancel any orders with incorrect or outdated final prices, informing customers of this fact before payment has been made. If payment has already been made, the customer will be fully refunded. If the customer decides to proceed with the order, they must pay the correct amount. Orders will only be processed after payment has been made, and they will be sent to the address registered at the time of the request. For shipments to countries outside the European Union and depending on each country’s laws, Customs may require payment of taxes that Yakhal Shop is not responsible for, and which will be borne by the customer.

Online Payment Methods

Yakhal Shop customers have the following payment methods available:

• Credit Card by myPOS (Secure Payment. Yakhal Shop does not have access to card details)

CONDITIONS FOR ACCEPTANCE OF RETURNS/EXCHANGES

Although returns/exchanges are accepted within the first 14 days for distance purchases (as described above), returned goods will only be accepted if they meet the following conditions:

1.1. The returned item must be intact and without any signs of use.

1.2. You must return the item along with its packaging, manuals, and accessories in pristine condition.

1.3. Along with the returned item, you must provide the order number. If any of these points are violated, we cannot accept the return (and the subsequent refund) or exchange.

1.4. In cases of returns due to simple withdrawal, which are not justified by faults, defects, poor quality, or any problem with the ordered items, the refund amount will only refer to the items, thus deducting the shipping costs incurred for sending the order. The amount spent by the customer on return shipping will not be refunded.

ITEMS NOT ACCEPTED FOR RETURNS/EXCHANGES

Except for technical anomalies, there are items that, due to their nature, cannot be accepted for returns/exchanges.

1.1. Returns or exchanges of headphones, headsets, batteries, console games, printers, CDs, DVDs, ink cartridges, consumables, software, data storage supports such as HD, SSD, SD, USB, and others, are not accepted.

1.2. Returns or exchanges of laptops, mobile phones, smartphones, smartwatches, or tablets with torn, cut, broken, or violated brand packaging seals are not accepted.

1.3. Returns of any products (damaged or under warranty) sent cash on delivery to our offices will not be accepted. Returns of products whose packaging has been opened or other conditions that prevent their resale will not be accepted.

REFUND METHODS FOR RETURNS

Whenever possible, the refund will be made through the same payment method as the initial payment. In some cases, it may be made via bank transfer or PayPal. Yakhal Shop will refund the amount paid for the item within 8 business days after the technical verification of the product’s condition and compliance with the conditions described above (Point 1).

INITIATING THE RETURN/EXCHANGE PROCESS

To initiate the return/exchange process, simply contact Yakhal Shop by email at client@Yakhal Shop.pt, mentioning the order number, the item, and the cause of the damage. Subsequently, upon our acceptance, you must send the item via CTT or carrier to the address that will be indicated.

Shipping Costs and Conditions

Shipping costs for product(s) under warranty are the responsibility of the customer.

Damages caused during transportation to Yakhal Shop are the responsibility of the customer.

Shipping costs for the repaired or replaced product(s) to the customer are borne by Yakhal Shop.

If the fault reported by the customer is not verified, the product(s) will be sent with shipping costs borne by the customer.

If during the tests any intervention by the customer is detected that renders the warranty void, the product(s) will be sent with shipping costs borne by the customer.

If the customer cancels the order and has already made the payment, the refund will be made by bank transfer (except for credit card and Paypal payments) within 8 business days after the refund request date.

In case of order cancellation that is already in distribution by the carrier, the customer must reject the order.

This way, it will be returned to Yakhal Shop. Only the amount paid for the item (minus the shipping costs) will be refunded. In the event of damage to the product (or any missing accessories) during the delivery of the order to the customer, the complaint must be reported to Yakhal Shop within 24 hours so that we can take appropriate action.

After this period, no complaints will be accepted.

Regarding product malfunctions acquired from Yakhal Shop, our technical team will analyze it, and when still covered by the warranty, whenever possible, we will replace it with a new item or repair it.

To do so, you must contact Yakhal Shop via email: info@yakhal.shop, informing the faulty item. In the event of a lack of stock for replacement, the customer must wait for the repair of the item in question or replenishment of stock.

We are not responsible for orders returned due to incorrect or insufficient address, or for non-existent post boxes, or other reasons that prevent the agent from delivering the order or leaving a notice.

We do not have a collection service. All returns must be made to Yakhal Shop’s headquarters via CTT or carriers. More information: info@yakhal.shop

DISPATCHED ORDERS:

We are not responsible for delays in order delivery, once they have been shipped and are in the possession of the carriers.

The responsibility for meeting delivery dates lies exclusively with the carrier hired for delivery. By purchasing any item on our site, the customer is also automatically the contractor of the delivery services. Any problem observed in delivery, such as delays, returns, delivery to the wrong address, or others, must be reported directly to the carrier.

Yakhal Shop will also file a complaint and/or request an investigation with the carrier, but cannot guarantee or assume the damages caused.

No compensation, credit, or refund will be paid by Yakhal Shop in cases of extra expenses generated, such as travel, fuel, tolls, loss of workdays waiting for the delivery of the order, etc.

NOTE:

Yakhal Shop is a serious company with qualified professionals and operates in full compliance with all Portuguese legislation standards.

This is why it has been present on various online platforms for several years, with partnerships with the largest Portuguese and European e-commerce platforms, and with thousands of satisfied customers.

The main values that guide us are:

*Honesty

*Trust

*Respect

*Commitment

*Love for others

*Flexibility

*Quick and efficient customer attention.

Practices that allow us to be proud to affirm that throughout Yakhal Shop’s history, no customer has been harmed, nor has it been necessary to take any external action to assert their consumer rights.